Tech Support Enquiry


  • In order to ensure we can assist you as promptly and effectively as possible, we kindly ask you to complete the enquiry form and submit it to the Customer Service department which is most relevant for your location.

    Did you know that most tech enquiries/issues can be resolved by simply reading Red Sea’s Frequently Asked Question (“FAQ”)?

    The information you provide assists us in providing you with the best possible support and advice.

    Our aim is to contact you within 24 hours Mon-Fri. For urgent issues please contact your Red Sea Dealer directly.

    **If your enquiry does not relate to a product you have already purchased and you wish to make a general enquiry, please click HERE

    Thank you for your co-operation.

    Red Sea Technical Support Team
  • Your Contact details

  • Please contact your local Red Sea dealer Red Sea Shop locator>>
  • Product & Purchase details

  • Where to find Salt batch number >>
  • Where to find Test kit LOT number>>
  • Where to find Test Kits Expiry Date >>
  • Supplements Expiry Date Instructions >>
  • Complaint Description

  • Post mixing results

  • Please provide us as much information as possible concerning your post mixing saltwater measurements.
  • Fresh Water source

  • Please provide us as much information as possible about the fresh water source you have been using.
  • Purchase information

  • Personal information