Tech Support Inquiry

Solutions to most tech inquiries/issues can be found in Red Sea’s Frequently Asked Questions (“FAQ”).

However, if you weren’t able to find a solution, we’re always here to help!


In order to assist you as quickly and effectively as possible, please complete the form below in detail.


Our aim is to get back to you within 24 hours, Mon-Fri.

If you need urgent assistance, please contact your local Red Sea Dealer directly.


*If your inquiry does not relate to a product that you have already purchased

and you’d like to make a general inquiry, please click here.


  • Your Contact details

  • Where to find Salt batch number >>
  • Where to find Test kit LOT number>>
  • Where to find Test Kits Expiry Date >>
  • Supplements Expiry Date Instructions >>
  • Link to "How to" video please click here >>
  • For reading the FAQ & troubleshooting relevant for your inquiry please click here >>
  • Complaint Description

  • Post mixing results

  • Please provide us as much information as possible concerning your post mixing saltwater measurements.
  • Fresh Water source

  • Please provide us as much information as possible about the fresh water source you have been using.
  • Purchase information

  • Personal information